STORE POLICIES
Return & Exchange Policy For Solid Gold Jewellery.
No Refunds | Exchanges Only Under Specific Conditions
Thank you for shopping with Durinox Accessories. We specialize in sourcing and delivering authentic, high-quality pure gold jewelry. Due to the nature of our products and to ensure the integrity of every piece, we operate under a strict "No Refunds" policy. However, we are committed to resolving issues if we fail to meet your expectations.
Key Policy Details
1. No Refunds
- All sales are final. We do not offer refunds for purchases, including changes of mind, sizing preferences, or accidental orders.
2. Exchange Eligibility
Exchanges are only permitted if:
- The item received is damaged, defective, or not as described (e.g., incorrect product, purity mismatch).
- You notify us within 2-3 business days of a successful delivery.
3. How to Claim
- Contact our support team at [durinox360@gmail.com / +447394317401] within 72 hours (3 days) of delivery.
- Provide clear photo/video proof of the issue (e.g., unboxing video, images of defects, certification discrepancies).
- Include your order number and a detailed description of the problem.
4. Exchange Process
- Claims will be reviewed within 3-5 business days. If approved, we will arrange a return pickup (free of charge) and process an exchange for an identical item or a store credit of equal value.
- Exchanges are subject to product availability.
5. Non-Eligible Cases
- No exchanges for:
- Items altered, damaged, or mishandled after delivery.
- Claims submitted after the 3-day window.
- Personalized/custom-made jewelry (unless defect is proven to be our error).
Important Notes
- We strongly recommend inspecting your order immediately upon delivery and retaining all packaging/unboxing proof.
Contact Us
For exchange requests or questions, email durinox360@gmail.com
Call or WhatsApp
+447394317401
Durinox Accessories reserves the right to deny claims lacking sufficient evidence or falling outside policy guidelines. This policy ensures fairness and upholds our commitment to delivering premium pure gold jewellery.
Delivery
To ensure secure transit of your valuable pure gold jewellery, Durinox Accessories partners with insured couriers. Shipping costs include mandatory insurance to cover potential loss/damage, which may result in slightly higher fees than standard rates. Orders are delivered within 2 working days of payment confirmation, with tracking details provided via email. Customers are responsible for providing accurate delivery addresses. Durinox is not liable for delays or errors caused by incorrect information. Thank you for choosing Durinox Accessories—your trust drives our commitment to safe, timely delivery.