Refund policy

DURINOX ACCESSORIES REFUND & EXCHANGE POLICY

 

Effective Date: October 17, 2025

Thank you for shopping with Durinox Accessories, specialists in authentic 18Karat Pure Gold Jewellery. Our policy ensures compliance with UK consumer law while maintaining the integrity and value of our high-quality products.

 

DURINOX ACCESSORIES REFUND & EXCHANGE POLICY (18Karat Pure Gold)

 

 

SECTION A: GENERAL RETURN & REFUND RULES

 

This policy applies only to 18Karat Pure Gold Jewellery.

 

1. Statutory Return Window (Change of Mind)

 

For standard, non-personalized gold items purchased online, you have a statutory right as a UK consumer to cancel your order and request a refund within 14 calendar days of receiving the goods.

  • Window: You must notify us of your intent to cancel within 14 calendar days of delivery.

  • Item Condition: The item must be returned immediately, unworn, unused, with all protective seals intact, with original tags, all original packaging, and any accompanying certification.

 

2. Return Shipping and Fees

 

For returns made under the 14-day "change of mind" statutory right:

  • Return Shipping Cost: The customer is responsible for providing and paying for the return shipping. We strongly recommend using a tracked, insured shipping service due to the high value of the products.

  • Restocking Fee: A 3% restocking fee will be deducted from your refund amount. This fee covers transaction processing costs and internal handling.

 

3. Final Sale Items (No Returns or Exchanges)

 

Customers cannot request returns or exchanges for items designated as Final Sale, unless the item is found to be defective upon arrival. Final Sale applies to:

  • All Custom-Made or Personalized Jewellery (These items are exempt from the 14-day right to cancel).

  • Items explicitly marked as "Final Sale" at the time of purchase.

 

SECTION B: DEFECTIVE OR NOT AS DESCRIBED (Exchange/Refund)

 

If an item is received damaged, defective, or not as described (e.g., incorrect purity or product), you must notify us immediately.

  • Notification Period: You must contact us within 72 hours (3 business days) of successful delivery to report the defect.

  • Proof Required: You must provide clear photo/video proof of the issue (e.g., unboxing video, images of defects, certification discrepancies) and your order number.

  • Resolution: If your claim is approved:

    • We will arrange a return pickup free of charge.

    • You will be offered the choice of an identical exchange, a full refund, or a store credit of equal value.

    • The 3% restocking fee and return shipping costs do not apply to items that are demonstrably faulty or incorrect.

 

SECTION C: HOW TO START A RETURN

 

To start a return or exchange request, please follow these steps:

  1. Contact Us: Email us at durinox360@gmail.com (or call/WhatsApp +447394317401) with your order number and a detailed description of the reason for return/exchange.

  2. Awaits Acceptance: We will review your claim and, if approved, send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

  3. Return Address: Approved returns must be sent to the address provided in your return instructions.

 

Refunds

 

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, your refund (minus the 3% restocking fee for change-of-mind returns) will be automatically processed on your original payment method within 10 working days.

  • We reserve the right to reduce the refund amount if the returned item shows evidence of use or damage beyond what is necessary to inspect it (diminished value).

Durinox Accessories reserves the right to deny claims lacking sufficient evidence or falling outside policy guidelines.

Contact Us:

  • Email: durinox360@gmail.com

  • Call or WhatsApp: +447394317401