Privacy policy

PRIVACY POLICY

 

Last updated: October 17, 2025

This Privacy Policy describes how Durinox Accessories (referred to as "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website and store (the "Services").

Durinox Accessories is the Data Controller responsible for the processing of your personal information. We are based in the United Kingdom.

By accessing or using any part of the Services, you confirm that you have read and understood this Privacy Policy.

 

1. PERSONAL INFORMATION WE COLLECT

 

We collect information that identifies, relates to, describes, or could reasonably be linked to you ("Personal Information"). We collect the following categories of Personal Information:

Category of Information Examples of Data Collected Source of Collection
Contact and Identity Data Name, address, billing address, shipping address, phone number, email address. Directly from you, Shopify, Payment Providers.
Financial and Transaction Data Payment card information (processed by third-party processors), transaction details, products purchased. Directly from you, Shopify, Payment Providers.
Account Data Username, password (hashed/encrypted), security questions, preferences, and settings. Directly from you.
Usage and Device Data IP address, browser information, device type, interaction with the Services (pages viewed, time spent). Automatically through the Services (via cookies and tracking technologies).
Communication Data Information contained in your correspondence with us (e.g., customer support inquiries). Directly from you.

 

2. HOW AND WHY WE USE YOUR PERSONAL INFORMATION (LEGAL BASIS)

 

We use your Personal Information only for legitimate purposes (e.g., fraud prevention, product recommendation) and based on the following lawful bases, as required by the UK GDPR and EU GDPR:

Purpose for Using Data Lawful Basis for Processing (GDPR) Details
To Provide the Services and Fulfil Orders Performance of a Contract Processing payments, shipping, arranging returns/exchanges, managing your account, and providing customer support.
Marketing and Promotional Communications Consent Sending promotional emails about our products. You will only receive these if you explicitly opt-in. You can unsubscribe at any time.
Website Security and Fraud Prevention Legitimate Interest Authenticating your account, detecting and investigating fraudulent or illegal activity, and securing our services.
Website Improvement and Analytics Legitimate Interest (or Consent for non-essential cookies) Analysing site usage, improving the customer experience, and fixing technical issues.
Compliance with Legal Obligations Legal Obligation Responding to legal process, government requests, or enforcing our terms and policies.

 

3. HOW WE DISCLOSE PERSONAL INFORMATION

 

We are committed to maintaining the privacy of your data. We disclose your Personal Information only in the following circumstances:

  • With Service Providers: We share your data with third-party vendors, service providers, and contractors to perform services on our behalf, such as:

    • Shopify: Our e-commerce platform host.

    • Payment Processors: To securely process your payment details (we do not store full payment card numbers).

    • Shipping & Fulfilment Partners: To deliver your orders.

    • IT & Data Storage Providers: For website hosting and cloud services.

  • For Legal Reasons: If required to comply with any applicable law, regulation, legal process, or governmental request.

  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

 

Our Strong Commitment: No Sale or Sharing of Personal Information

 

Durinox Accessories does not sell, rent, or share your Personal Information with third parties for cross-context behavioural advertising or monetary gain.

  • We do not provide your email address, purchase history, or other Personal Information to advertising networks or data brokers for them to show you our targeted ads on other websites.

  • We commit to respecting Global Privacy Control (GPC) signals sent from your web browser as a valid request to limit all non-essential data processing.

 

4. COOKIES AND OTHER TRACKING TECHNOLOGIES

 

We use cookies and similar technologies (like pixels and web beacons) to help the Services function and to understand how you use our website.

  • Essential Cookies: Required for the store to operate (e.g., keeping items in your cart).

  • Non-Essential Cookies: Used for analytics, performance, and marketing. We require your explicit consent (opt-in) to place these cookies, which is managed via our on-site cookie banner.

  • For a full list of the cookies used by Shopify and on our store, please refer to the Shopify Cookie Policy.

 

5. YOUR RIGHTS AND CHOICES (GDPR AND US STATE LAW)

 

Depending on where you reside, you may have the following rights concerning your Personal Information. To exercise any of these rights, please contact us using the contact details below.

Right (UK/EEA GDPR & US States) Description
Right to Access/Know You have the right to request a copy of the Personal Information we hold about you.
Right to Rectification/Correction You have the right to request that we correct any inaccurate Personal Information.
Right to Erasure (Right to be Forgotten) You have the right to request that we delete the Personal Information we hold about you (subject to certain legal exceptions).
Right to Object / Opt-out You have the right to object to our processing of your data based on Legitimate Interest or to opt out of any future marketing communications.
Right to Portability You have the right to receive a copy of your Personal Information in a structured, commonly used format and to transmit that data to another controller.
Right to Lodge a Complaint You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) or your local Data Protection Authority.

 

6. RELATIONSHIP WITH SHOPIFY

 

Our Services are hosted by Shopify. Shopify is a separate entity that collects and processes personal information for its own purposes, including to provide and improve the platform. You can learn more about how Shopify uses your Personal Information by visiting the Shopify Consumer Privacy Policy at [Shopify Privacy Policy Link].

 

7. INTERNATIONAL DATA TRANSFERS

 

As a UK-based company using a global platform (Shopify), your Personal Information may be transferred to, stored, and processed in countries outside the United Kingdom and the European Economic Area (EEA), including the United States.

  • Safeguards: Where required, we ensure such transfers are protected by recognized legal mechanisms, such as the UK and European Commission's Standard Contractual Clauses (SCCs).

 

8. CONTACT US

 

For any questions about our privacy practices, to exercise any of your rights, or to lodge a complaint, please contact us at:

Durinox Accessories (Data Controller)