Terms of service

DURINOX & CO. LIMITED TERMS OF SERVICE

 

Effective Date: October 17, 2025

Last Updated: January 15, 2026.

Please read these Terms of Service ("Terms") carefully. By accessing or using the website of Durinox Accessories, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

 

1. COMPANY INFORMATION & CONTACT DETAILS

 

This website is operated by DURINOX & CO. LIMITED, a company registered in England and Wales, trading as Durinox Accessories.

Detail Information
Trading Name Durinox Accessories
Registered Name DURINOX & CO. LIMITED
Company Number 16772484
Registered Address Unit A
82 James Carter Road
Mildenhall
IP28 7DE
Primary Contact Email durinox360@gmail.com
Contact Phone/WhatsApp +447394317401
VAT Number N/A (We are not currently VAT registered)

 

2. TERMS OF SALE

 

 

2.1 Formation of Contract

 

  • The display of products on the website is an invitation to treat and not an offer to sell.

  • Your order constitutes an offer to us to buy the product(s) subject to these Terms.

  • A legally binding contract between you and DURINOX & CO. LIMITED is only formed when we dispatch the goods and send you an Order Confirmation Email, which confirms that the products have been dispatched.

 

2.2 Product & Pricing

 

  • All prices are displayed in GBP (£) and do not currently include VAT.

  • Product descriptions, including carat purity (18K), weight estimates, and images, are for guidance. Minor variations may occur due to the handmade nature of fine jewelry. You acknowledge that colours, descriptions, and images may vary slightly depending on your device display.

  • We reserve the right to correct any errors in pricing, product information, or availability. If an error is discovered after you have placed an order, we will contact you immediately to give you the option to reconfirm your order at the correct price or cancel it.

 

2.3 Payment

 

  • By submitting an order, you confirm that the payment method used is valid and belongs to you or that you have the authority to use it.

  • Products will not be dispatched until payment has been successfully cleared.

 

3. SHIPPING, DELIVERY, AND RISK

 

 

3.1 Delivery

 

  • We will deliver the goods to the address you specify in your order.

  • Unless otherwise agreed, we will deliver your order within 3 calendar days (except on weekends and bank holidays) of the Order Confirmation Date.

  • The customer is responsible for providing accurate and secure delivery information.

 

3.2 Risk

 

  • The products will be your responsibility (risk of loss or damage transfers) from the time of delivery or attempted delivery at the address you gave us.

  • Due to the high-value nature of the items, all shipments will require a signature upon delivery.

 

4. CANCELLATION, RETURNS, AND REFUNDS

 

This section must be read in conjunction with our dedicated Returns & Exchange Policy.

 

4.1 Statutory Right to Cancel (Change of Mind)

 

  • You have a statutory right to cancel your order for standard, non-personalized gold items within 14 calendar days from the day you, or a person identified by you, receives the goods.

  • To exercise this right, you must clearly inform us by email at durinox360@gmail.com within the 14-day period.

 

4.2 Return Conditions & Fees

 

  • Custom/Personalised Items: Orders for jewellery that is custom-made or personalized are exempt from the 14-day right to cancel and cannot be returned or refunded unless they are proven to be defective upon arrival.

  • Return Shipping: For cancellations and change-of-mind returns, the customer is responsible for providing and paying for the return shipping. Items must be returned using a fully insured, tracked shipping service.

  • Restocking Fee: A 3% restocking fee will be deducted from your refund amount for items returned under the 14-day change-of-mind policy.

 

4.3 Defective Goods (Consumer Rights Act)

 

  • All goods must be of satisfactory quality, fit for purpose, and as described (Consumer Rights Act 2015).

  • If an item is defective, you must notify us within 72 hours (3 business days) of delivery. You have the right to a repair, replacement, or refund in line with the CRA 2015.

  • For proven defects, we will cover the return shipping costs and no restocking fee will apply.

 

5. WEBSITE USE AND INTELLECTUAL PROPERTY (IP)

 

 

5.1 Acceptable Use

 

You agree to use the website only for lawful purposes. You must not use the website to transmit any malicious software, harass other users, or engage in any unlawful activity. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

 

5.2 Intellectual Property Rights

 

  • All content on this website, including the design, text, graphics, logos, images, product photography, and the brand name Durinox Accessories, is the exclusive intellectual property of the Company and is protected by UK and international copyright laws (except where necessary due to supplier images and marketing agreements).

  • You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or its content without express written permission from us.

5.3 DURINOX ACCESSORIES — WEIGHT MEASUREMENT POLICY

At Durinox Accessories, we prioritise accuracy, transparency, and integrity in all our product measurements.

Each jewellery item is individually weighed using professionally calibrated digital scales to ensure the most precise readings possible.


However, please note the following:

1. Calibration Standards

• Our weighing scales are maintained and calibrated to a 0.0 g sensitivity level, ensuring consistency across all measurements.

• Despite this, due to differences in scale sensitivity or calibration between suppliers, and environmental factors such as vibration or air movement, minor variations may occur.

2. Permissible Weight Variation

• A tolerance of ±0.1 g is acceptable between the supplier’s recorded weight and Durinox Accessories’ in-house weight.

• This range is standard and considered negligible in professional jewellery measurements.

3. Customer Purchases

• When customers purchase based on total weight, please be aware that the final weight displayed may differ slightly (up to ±0.1 g) from the supplier’s reading.

• Such variation does not affect the quality, value, or authenticity of the jewellery piece.

4. Quality and Integrity Assurance

• All items are weighed, inspected, and verified before sale or dispatch.

• Durinox Accessories guarantees that any weight difference beyond the accepted tolerance will be reviewed and corrected immediately.

Note: This policy aligns with professional jewellery standards where a ±0.1 g variation is within normal and acceptable measurement range for precision scales.

 

6. LIMITATION OF LIABILITY

 

 

6.1 General Limitation

 

  • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms.

  • We are not responsible for any loss or damage that is not foreseeable.

 

6.2 Exclusions

 

  • Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited under UK law, including your rights under the Consumer Rights Act 2015.

7. DURINOX FLEXIBLE PAYMENT POLICIES

 

  • At Durinox Accessories, we believe luxury should be as accessible as it is exquisite. To help you build your collection, we offer four flexible payment pathways tailored to your financial preference.

7.1 The Durinox Savings Plan (Thrift Contribution)

This is our most flexible "save-as-you-go" option. It allows you to build a credit balance with us toward a future purchase.


  •  How it works: Make regular contributions (weekly or monthly) into our official   company account.
  •  Duration: 2 to 12 installments.
  •  Flexibility: No fixed time limit; you can select your jewellery whenever your balance is ready.


7.2 Fixed Installment Plan (Reserved Items)

 

If you have found a specific piece in our collection and want to secure it, this plan is for you.

  •  Process: Payments begin immediately upon selection.
  •  Terms: A maximum of 3 installments over a period of no more than three months.
  •  Delivery: Your luxury piece will be held securely by us and dispatched immediately once the final payment is cleared.

7.3 Buy Now, Pay Later (Klarna & Clearpay)

 

For those who wish to receive their items immediately while spreading the cost, we offer integration with Klarna and Clearpay.

  •  Availability: These options are enabled upon request. Please contact our team to activate this at checkout.
  •  Processing Fee: To accommodate the 6% third-party card processing fees, a small surcharge of 3% to 4% is added to the total or requested for you to pay after checkout.
  • (Note: We absorb the remaining balance of the fee to keep your costs low).
  •  Delivery: Your order is processed and delivered immediately after checkout.


7.4 Personalized & Custom Orders

 

For bespoke pieces designed specifically for you, our production process follows a two-step payment structure:

  •  Commitment Fee: A 60% upfront deposit is required to begin the craftsmanship of your piece.
  •  Final Balance: The remaining 40% is due once your item has arrived in the UK and is ready for final delivery.


7.5 Important Notes for All Plans

 

  • All direct bank transfers must be made to our official Durinox Accessories company account.
  •  Items remain the property of Durinox Accessories until the final balance is settled in full.
  •  For personalized orders, the initial deposit is non-refundable once production has commenced.

 

8. DATA PROTECTION AND PRIVACY

 

  • We are committed to protecting your personal data in compliance with UK GDPR and the Data Protection Act 2018.

  • By using the Service, you consent to us processing your personal data necessary to complete your order (e.g., name, address, payment details).

  • Please refer to our separate Privacy Policy and Cookie Policy for full details on how we collect, use, store, and protect your personal data, and your rights as a data subject.

 

9. GOVERNING LAW AND JURISDICTION

 

  • These Terms are governed by English law.

  • Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

  • If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in the courts of your respective location.

 

10. CHANGES TO TERMS

 

We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check our website periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

 

11. CONTACT US

 

For any questions about these Terms of Service, please contact us using the details provided below:

Email: durinox360@gmail.com or info@durinox.co.uk

Phone/WhatsApp: +447394317401

Correspondence Address: Unit A
82 James Carter Road
Mildenhall
IP28 7DE